Hello claims has 3 distinct environments in order to support development, validation and automated testing of integrations to ensure compatibility across releases.
We work on a regular release cycle, introducing new features, fixes and improvements with each release. Generally the impact of these releases on any integration paths is minimal, but you will want to ensure you have some testing in place to validate the delivery of your integration on a regular basis to ensure no service interruption.
Each environment runs in a tiered release cycle as follows:
| Environment | Release cycle |
|---|---|
| Development | Latest experimental |
| Staging | Latest release candidate |
| Production | Latest stable |
Documentation is generally available for all candidate versions, and where breaking changes are expected, is available for experimental versions.
Data, privacy and your obligations
When sending data to any of our environments, it is important to understand that we do not sanitise any input we receive in any environment. You are responsible to ensure that confidential and private information is protected and not used on any non-production environments.
Where possible, you should use fake, generated or dummy information in the place of data covered under relevant privacy laws.
To understand how we use the data we receive, please refer to our privacy policy here.
Development
This environment should be used when developing your integration, adding new features and for validation of existing feature functionality. The environment is an effective sandbox allowing you to test and implement your applications without impacting your users data.
When creating a new client application, it will be created on development by default.
Our identity platform is available on the below URL:
https://dev-login.helloclaims.com.auOur API's are region based and are available on the below URL:
https://development.{REGION}.aws.helloclaims.comThe current regions we support are as follows:
| Region | URL |
|---|---|
| Australia | https://development.ap-southeast-2.aws.helloclaims.com |
| New Zealand | https://development.ap-southeast-2.aws.helloclaims.com |
Staging
When you have completed your integration and are ready for quality and integrity testing, you can request access to the staging environment. This process is automated, and approval is generally issued within one hour.
This environment should be used when verifying your integration and performing any end to end and integration testing. Where applicable, if a release is expected to impact your integration, you may be asked to perform testing to ensure the validity of your integration. This testing should be performed on this environment.
Our identity platform is available on the below URL:
https://uat-login.helloclaims.com.auOur API's are region based and are available on the below URL:
https://staging.{REGION}.helloclaims.comThe current regions we support are as follows:
| Region | URL |
|---|---|
| Australia | https://staging.ap-southeast-2.aws.helloclaims.com |
| New Zealand | https://staging.ap-southeast-2.aws.helloclaims.com |
Requesting access
After logging in to the developer portal, you will be able to promote an existing application to the staging environment. This will generate a new client id and secret which should be used when accessing the staging environment.
Production
Access to the production environment is subject to your integration passing quality and integrity checks. Once your integration has been developed and tested and has passed through validation in both development and staging environments, you will be able to promote your application to production. This process requires manual approval, and the process generally takes less than 24 hours.
Our identity platform is available on the below URL:
https://login.helloclaims.com.auOur API's are region based and are available on the below URL:
https://production.{REGION}.aws.helloclaims.comThe current regions we support are as follows:
| Region | URL |
|---|---|
| Australia | https://production.ap-southeast-2.aws.helloclaims.com |
| New Zealand | https://production.ap-southeast-2.aws.helloclaims.com |
Requesting access
After logging in to the developer portal, you will be able to promote an existing staging application to the production environment. This will generate a new client id and secret upon approval, which should be used when accessing the production environment.